Slack can be used to manage remote projects and business communications. It can be customized to meet your specific needs and supports all major operating systems.
Slack has many features that you will love, but they won’t be of any use if your account isn’t accessible.
Unfortunately, many users were locked out of Slack accounts due to unknown reasons.
This is a problem if Slack is used for work and you need to communicate regularly with your team members. If you ever need to access documents from your team, you won’t be allowed to do so.
This guide will help you to log in to Slack.
Let’s get started!
1. Slack’s servers.
When troubleshooting a Slack problem, the first thing to do is to determine if it’s your device or Slack servers that are causing it. To check if their services are failing, you can visit Slack’s System Status page.
Slack may be down at the moment. You can only wait until server-related issues are resolved.
If Slack’s servers work fine, then it is likely that you are the problem. To troubleshoot the issue, follow the steps below.
2. Check Your Account Details.
You should verify the credentials you have provided to Slack in order to log in. Users are more likely to forget or get confused about their login details if the account is logged in on their devices.
Double-check your password and email address before you log in. You can also reset password , if you are unable to recall the password for your Slack account.
3. Restart your device.
We recommend restarting your device after verifying your credentials. Then, you can dive into more advanced troubleshooting methods. You can then ensure that the device’s resources have been properly loaded.
Windows users can reboot their computer by following these steps:
- To access the Start menu, use your keyboard to hit the Windows key
- Next, open the Power Options tab.
- Click the Restart link.
For macOS, follow these steps to start it up:
- First, open the Apple Menu from your Mac.
- Choose the Restartoption.
- Finally, click on the Start button in the dialog box.
For Android devices, follow these steps to reboot it.
- Locate the Power button on your device.
- Next, hold down the Power button to access the selection menu.
- To reboot your system, click Restart.
Follow the below guide for iOS users to restart their device.
- Navigate to the Devicetab by accessing the Assistive touchon the display.
- Next, tap on More.
- To reboot your device, click the Restartoption.
To check if it is fixed, go back to Slack.
4. Verify Your Network Connection.
It could be that your internet connection is slow. Slack can encounter errors when trying to verify your credentials from the servers if your internet connection is slow.
To confirm this, visit Fast.com for a measurement of your network’s upload and download speeds.
If your router or modem is showing slowness or instability, restart it. Wait 5-10 seconds before unplugging the power cable.
To confirm that the problem has been solved, restart your router. If the problem persists, contact your internet service provider to have them resolve it.
5. Turn off VPN.
VPNs can protect your network by changing the IP address of your computer to hide your location and redirect traffic to their servers to filter it. This process can cause delays in your connection and could be a problem with online applications like Slack.
We recommend turning off your VPN to see if you can log in to Slack.
If you don’t feel comfortable surfing the web without security, you can switch to PureVPN. PureVPN protects your online data and keeps your network stable and fast.
Clear your browser’s browsing data if you can’t log in to Slack. Websites may malfunction because of corrupted browsing data.
Follow these steps to delete your browsing data
- Open your browser, then go to Settings.
- Go to the Privacy & Security tab.
- Click on Clear Browsing Data to change the Time range to All Time.
- Finally, remember to include cookies and caches in the process before you click the Clear Data button.
Clear your browsing data and go back to Slack.
7. Slack can help you report the problem
We recommend that you contact professionals if you are still having trouble accessing your Slack account.
To report an issue with your account, go to Slack’s Help Center. You can provide your account details, platform information, and any other pertinent information to help them assess your concern more quickly.
You can also look through the help center’s guides to see if there are any solutions.
This concludes our guide to what to do if your Slack account is not accessible. We’re happy to answer any questions you may have in the comments section.
